STUDY VISIT REPORT
LOGISTIK OF STMT TRISAKTI
(RETAIL MANAGEMENT)
GARUDA INDONESIA CARGO CENTRE
Jakarta, June 13th, 2013
By
: Maemunah Isnaeni - 234411005
A. Company Profile Garuda Indonesia Cargo Centre
Garuda Indonesia has been engaged in the business of cargo since its inception in 1949. As it continues to develop potential new business, in 1996, the Cargo division was created to focus on business growth cargo. Ceaseless search for new opportunities, Garuda Indonesia Cargo, with long experience in the business, eventually becoming a Strategic Business Unit (SBU) in 2002.
As part of a long-term, Garuda Indonesia Cargo aims to become independently managed subsidiary of Garuda Indonesia. This new status is expected to improve our competence in meeting the market demand for air transport.
In addition to our modern cargo center is located in the area of special cargo at Soekarno - Hatta International, Garuda Indonesia Cargo also operates wholly domestic, export / import warehouse itself.
Currently, Garuda Indonesia Cargo took delivery to all the cities in the domestic and international network of Garuda Indonesia. In plans to expand international service, Garuda Indonesia Cargo has built a hoist operations through strategic partnerships. To accommodate the expanding network and the increasing volume of cargo, Garuda Indonesia Cargo will operate the ship intermediate goods to serve domestic and regional routes.
Facing globalization and increasing competition in the freight industry, Garuda Indonesia Cargo diligently continuous improvement in all aspects of its activities. Target level of fine service and satisfaction through professional services, has introduced measures that emphasize on quality.
Anticipate increasing paperless trading environment, Garuda Indonesia Cargo has also embarked on the implementation of the system by the name of Garuda e-freight that will accommodate the needs of IT IATA e-freight.
With continuous improvements as well as support from an experienced and professional staff, we are more committed to featuring the highest performance standards. Focusing on this goal, we set out on the fulfillment of our vision to be a cargo airline the most reliable.
B. Product
1. Express
Door-to-door service for small shipment, personal items, documents, promotional materials, samples.
2. General
Shipping service between the airport for a variety of goods without any particular specification.
3. Select
Shipping service between the airport that requires special attention.
4. Speed Priority
Leisure and reliable port to port service for small shipments and documents.
5. Synergi
On-time delivery for the cargo port to port service with special care from the booking process to give
to the consignee.
6. Priority Heavy
Reliable Express port to port service for the delivery of media weight.
7. Drop and Pick Up Service
Domestic inter-city services to all of the airline Garuda Indonesia.
C. Domestic Cargo process
1. Garuda contact the shipper to the Domestic departure and prepare the documents necessary to complete
delivery. SMU document (Air Cargo Letter) / AWB must match the content and weight of the item.
2. After the merchandise is received by the operator / CSC (Customer Service Cargo), then the goods are
to be delivered to the warehouse for storage while identifying the documents that match the content and
weight of the item.
• Items will be shipped via X-Ray/Related Agent must also be weighed accordingly and heavy items.
• After all the goods in accordance with the high school and other supporting documents, then it must
be in the packing of goods using the net / net and then to put in the ULD (Unit Load Device). The
goods must be up to 4 hours prior to the departure warehouse cargo plane.
• Items will be shipped later placed in accordance with the departure of the three letter code
corresponding to each destination.
3. Goods that are ready to go will be directly withdrawn with a small truck to be towed to the cargo plane
and removed using High Loader.
4. Plane ready to go to the departure route.
5. The process of unloading / loading of goods at the destination and the goods are ready to transfer to the
destination consignee.
D. International Cargo Process
1. Export Cargo Process
a. Outgoing groove Export Cargo
1) Cargo to be delivered will be made the booking (reservation) in advance.
2) After making the reservation, cargo will be brought to Warehouse Cargo Receipts (Warehouse
Acceptance).
There, the cargo will be equipped with:
• Export Declaration Form (PEB) and the Export of Certain Goods Notification (PEBT)
• Form Shipper Letter of Instruction (SLI)
• Packing List
• Perishable and Live Animal equipped quarantine documents
• other supplementary documents.
3) From the warehouse receiving process at the cargo, the cargo will be taken to the Customs and
Excise (Customs). In customs, cargo will receive approval documents and unloading cargo (loading
approval) if the transport document complete. Stamp of approval in the form of taste, where the stamp
as a sign that the cargo in question authorized by customs to be shipped.
4) Then the cargo is delivered before it is stored in the shipping warehouse (Warehouse Movement) X-
Ray examination beforehand, to know the contents to be sent.
5) After the inspection of the cargo will be stored in the warehouse (storage area). Cargo to be delivered
will be re-using plastic packing in Build up area.
6) When it is ready, the cargo will be loaded onto the aircraft.
b. Import Cargo groove
1) Cargo unloaded from the plane and taken to Break Down Area using the Dollies.
2) Break Down In Area, cargo carried and the separation process is done recording process Airway
Bill.
3) After the cargo will be stored in the Import Warehouse / Acceptance Import cargo for physical
examination and documents.
4) The Warehouse Operator will send NOA (Notice Of Arrival) to the consignee with the aim to inform
that cargo has arrived and is ready for collection.
5) When taking cargo consignee, consignee warehouse rental charge.
6) After completing the payment consignee then the next process is the examination of customs and excise. This process is similar to the process of international passenger arrivals where there is a green line and the red line. Upon inspection and customs clearance, cargo can be carried by the consignee.
2. International Cargo process
• Checking of goods by the admissions office (Acceptance). Officers may only receive the goods after
the documents of the goods is received in full. It is part of the selection because goods may only be
entered into the warehouse after the documents are complete goods. Goods must arrive at the warehouse
4 hours prior to departure for the administration and checking.
• Once the document is complete with payment barangm shipping goods, the goods were checked again
using X-Ray (does not apply to the Live Animal) by officers.
• After the X-ray process is completed, the goods in labeling that indicates the goods are ready for the
next process.
• Goods are ready for deployment should be already installed net / nets and put in ULD (Unit Load
Device).
• ready for shipment.
